A national directory of supervised visitation resources.
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Provider Information
 (ID: 5277)
Serenity Wellness Collective
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| Location: | Lehighton, PA (map) |
| Phone / FAX: | | | Service Area: | NE PA, Carbon, Monroe, Lehigh | | Agency Phone/FAX: | 484-548-3531 |
| Address: | 101 N. First St |
| | STE 203 | | | Lehighton, PA 18235 | | Agency Email: | serenitywellnesscollectivellc@gmail.com | | Agency Link: | serenitywellnesscollective.com | | Standard Fee: | $70 / hour | | Sliding Scale? | Yes | | Languages: | English | | Onsite/Offsite: | Onsite only | | Years Experience: | 0 | | Holidays: | No | | Intake Procedure: | Please call for intake information. | | Provider Notes:
| Policies, Procedures, and Safety Guidelines
Serenity Wellness Collective provides a safe, structured, and supportive environment for supervised visitation between parents and children.
Our priority is the safety, emotional well-being, and best interests of the child while encouraging appropriate and positive family interactions.
All individuals participating in supervised visitation services are expected to follow the policies outlined below.
1. Scheduling and Appointments
All supervised visitation sessions must be scheduled in advance and confirmed by Serenity Wellness Collective.
Scheduling is based on staff availability, the needs of the child, and any applicable custody agreements or court orders.
Changes to scheduled visits must be communicated in advance.
Rescheduling is permitted with the consent of the involved parties and approval from Serenity Wellness Collective.
Serenity Wellness Collective reserves the right to decline scheduling changes that interfere with safety, court orders, or staff availability.
2. Fees and Payment Policy
All supervised visitation fees must be paid in full prior to the scheduled appointment.
Payments are nonrefundable for missed appointments or failure to attend without approved advance cancellation.
No-shows will result in forfeiture of the scheduled session fee.
Rescheduling may be permitted when adequate notice is provided and all required parties agree.
Additional fees may apply for extended visitation, late arrivals, or services beyond the originally scheduled appointment, as disclosed in advance.
3. Safety and Substance Use Policy
The safety of children, families, and staff is our highest priority.
Serenity Wellness Collective maintains a strict policy regarding alcohol, drugs, smoking, and unsafe behavior.
NO ALCOHOL OR DRUG USE: Individuals may not attend supervised visitation while under the influence of alcohol, marijuana, illegal drugs, or any substance that impairs judgment or behavior.
NO SMOKING OR VAPING: Smoking, vaping, and tobacco use are prohibited during visitation and within the facility.
NO SIGNS OF IMPAIRMENT: Individuals displaying signs of intoxication, substance use, aggressive behavior, impaired judgment, or other concerning behavior may be denied participation.
NO THREATS OR AGGRESSION: Threatening language, intimidation, physical aggression, or inappropriate behavior toward children, other adults, or staff will not be tolerated.
NO UNSAFE CONDUCT: Any behavior that places a child or another individual at risk may result in immediate termination of the visit.
Serenity Wellness Collective reserves the right to refuse, suspend, or terminate a supervised visit when safety concerns arise.
Law enforcement, emergency services, child protective services, or other appropriate authorities will be notified when required by law or when circumstances warrant immediate protective intervention.
4. Expectations During Visitation
All participants must follow the directions of the supervising professional.
Children must remain within the designated visitation area unless otherwise authorized.
Conversations and activities must be appropriate for the child's age and emotional needs.
Discussions involving custody disputes, court proceedings, adult conflicts, or negative statements about another parent are prohibited during visitation.
Physical contact must be appropriate, welcomed by the child, and consistent with any court-ordered restrictions.
Visitors may not remove a child from the designated visitation area without authorization.
Photography, video recording, or audio recording is prohibited unless expressly authorized in advance.
5. Arrival, Departure, and Cancellations
Participants are expected to arrive on time for their scheduled sessions.
Late arrivals may result in a shortened visit without a reduction in fees.
Arrival and departure procedures will be established to support safety and reduce conflict between involved parties.
Missed visits without approved notice are nonrefundable.
Repeated cancellations, late arrivals, or failure to follow scheduling procedures may result in a review of continued services.
6. Documentation and Reporting
Supervising professionals may document attendance, observed interactions, compliance with visitation guidelines, and any safety concerns.
Documentation will remain objective and professional. Information may be shared with authorized individuals or appropriate authorities as required by law, applicable court orders, or valid authorization.
7. Right to Suspend or Terminate Services
Serenity Wellness Collective reserves the right to suspend, discontinue, or refuse visitation services when:
Safety concerns are identified.
Participants repeatedly fail to comply with established policies.
Substance use, aggression, threats, or inappropriate behavior occurs.
Required payments are not |
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